Shipping policy

Shipping Policy

Last updated: January 11, 2026

Order Processing Time

All orders placed with AC are processed within 1–3 business days.

Orders are not shipped or delivered on weekends or public holidays.

During periods of high demand, processing times may be slightly extended. In such cases, customers will be notified by email.

Shipping Destinations

We currently ship to multiple countries worldwide.

If your location is not available at checkout, it means we are temporarily unable to ship to that destination.

Estimated Delivery Time

Estimated delivery times vary depending on the destination and shipping method selected at checkout.

  • United Kingdom: 7–14 business days
  • Europe: 8–18 business days
  • United States & Canada: 10–20 business days
  • Other International Locations: 12–25 business days

Delivery times are estimates and may be affected by customs clearance, local postal services, or external factors beyond our control.

Shipping Fees

Shipping costs are calculated automatically at checkout based on your location and order details.

Occasionally, AC may offer free shipping promotions, which will be clearly displayed on the website when available.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties & Taxes

AC is not responsible for customs fees, import duties, or taxes applied by your local government.

These charges are the responsibility of the customer and may vary depending on country regulations.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please allow a few additional business days for delays related to customs or postal services.

If your package appears to be lost or significantly delayed, contact our support team so we can assist you promptly.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information.

AC is not responsible for orders delivered to incorrect addresses provided by the customer.

If an order is returned due to an incorrect address, reshipping fees may apply.

Contact Information

If you have any questions regarding shipping, please contact us at:

📧 contact@ac-shop.store